Refund policy
Returns, Exchanges & Store Credit Policy
At CubsNCrowns, every outfit is thoughtfully crafted and carefully quality-checked before dispatch. However, if you face a sizing issue or receive a defective item
we are happy to assist you as per the policy below.
Exchange Eligibility
We accept exchanges in the following cases:
- Size issues.
- Manufacturing defects or defective products received.
To be eligible for an exchange, the product must:
- Be unused, unworn, and unwashed.
- Have all original tags, labels, and packaging intact.
- Be returned in its original condition without any stains, perfume, damage, or alterations.
- Have the exchange request raised within 2 days of delivery.
- In case of a defective or damaged product, a clear, uncut 360-degree package-opening video recorded from the beginning of opening the parcel is mandatory. Claims without an uncut opening video may not be accepted, subject to applicable consumer rights.
Exchanges are not applicable on:
- Sale or discounted products.
- Customized, personalized, or made-to-order items.
- Gift-packaged items.
- Orders where the exchange request is raised after the 2-day window.
Return & Store Credit Policy
If you face a size issue or receive defected item, you may request a return within 2 days of receiving your order.
Please note:
- We do not offer monetary refunds for any returns.
- Approved returns will be processed in the form of Store Credit only.
- Store Credit will be valid for 15 days from the date of issue.
- Store Credit can be used towards any future purchase on our website.
Return Eligibility
To qualify for a return, the product must:
- Be unused, unworn, and unwashed.
- Be returned with all original tags, labels, and packaging intact.
- Be free from stains, perfume, damage, washing, or alterations.
- Have the return request raised within 2 days of delivery.
Shipping & Pickup Charges
Please note that all shipping charges associated with returns and exchanges are to be borne by the customer.
This includes:
- The original shipping charges incurred by CubsNCrowns while delivering the order.
- The cost of shipping the product back to us for return or exchange, whether through self-shipping or pickup arranged by CubsNCrowns.
- The shipping charges for dispatching the exchanged or replacement item.
These charges are non-refundable and will either be deducted from the final Store Credit amount or collected separately, wherever applicable.
How to Raise a Return or Exchange Request
To initiate a return or exchange request, please contact us within 2 days of receiving your order.
Email: cubsncrowns@gmail.com
Please share:
- Your Order Number.
- Reason for the return or exchange request.
- Photographs of the product.
- For defective or damaged items: A clear, uncut 360-degree opening video showing the parcel from all sides and the complete opening process.
Return & Exchange Process
- Submit your request within 2 days of delivery.
- Our team will review your request and confirm eligibility.
- Once approved, return or exchange instructions will be shared with you.
Return & Exchange Shipping Options
Customers can choose either of the following options to send the product back to us:
Option 1: Self-Shipping by Customer
- Customers may ship the product to our return address using a reliable courier service.
- The product must be securely packed in its original condition, with all tags and packaging intact.
- Once dispatched, customers must share the courier tracking details with our team.
Option 2: Pickup Arranged by CubsNCrowns
- Alternatively, CubsNCrowns can arrange a courier pickup from the customer's address, subject to service availability.
- To arrange a pickup, customers must first share a clear, uncut parcel-packing video showing the product's condition, original tags, and the complete packing and sealing of the parcel.
- Once the packing video is received and verified by our team, the pickup will be arranged.
- The parcel handed over to the courier must be the same as shown in the packing video, without any changes to its contents or packaging.
Please note: All return shipping and pickup charges will be borne by the customer, as outlined in our Shipping & Pickup Charges section.
Processing of Returns & Exchanges
Once the returned product is received and successfully passes our quality inspection:
- Exchanges: The replacement item will be dispatched after payment of any applicable shipping charges or price difference.
- Approved Returns: Store Credit valid for 15 days will be issued after applicable deductions.
Quality Inspection
All returned and exchanged products undergo a quality inspection upon receipt.
CubsNCrowns reserves the right to reject any return or exchange request if the product does not meet the eligibility conditions mentioned above, subject to applicable law.
For pickups arranged by CubsNCrowns, the product received must match the product and condition shown in the parcel-packing video. Any discrepancies, missing items, damage, or signs of use may result in the request being rejected after verification.
Need Help?
If you have any questions regarding returns or exchanges, feel free to reach out to us.
Email: cubsncrowns@gmail.com
We're always happy to help.