Refund policy

Returns, Exchanges & Store Credit Policy

At CubsNCrowns, every outfit is thoughtfully crafted and carefully quality-checked before dispatch. However, if you face a sizing issue, receive a defective item, or are not satisfied with your purchase, we are happy to assist you as per the policy below.

Exchange Eligibility

We accept exchanges only in the following cases:

  • Size issues

  • Manufacturing defects or defective products received

To be eligible for an exchange, the product must:

  • Be unused, unworn, and unwashed.

  • Have all original tags, labels, and packaging intact.

  • Be returned in its original condition without any stains, perfume, damage, or alterations.

  • Have the exchange request raised within 2 days of delivery.

Exchanges are not applicable on:

  • Sale or discounted products.

  • Customized, personalized, or made-to-order items.

  • Gift-packaged items.

  • Orders where the exchange request is raised after the 2-day window.

Return & Store Credit Policy

If you are not satisfied with your purchase or face a size issue, you may request a return within 2 days of receiving your order.

Please note:

  • We do not offer monetary refunds under any circumstances.

  • Approved returns will be processed in the form of Store Credit only.

  • Store Credit will be valid for 15 days from the date of issue.

  • Store Credit can be used towards any future purchase on our website.

Return Eligibility

To qualify for a return, the product must:

  • Be unused, unworn, and unwashed.

  • Be returned with all original tags, labels, and packaging intact.

  • Be free from stains, perfume, damage, washing, or alterations.

  • Have the return request raised within 2 days of delivery.

Shipping Charges

Please note that all shipping charges associated with returns and exchanges are to be borne by the customer.

This includes:

  • The original shipping charges incurred by CubsNCrowns while delivering the order.

  • The cost of shipping the product back to us for return or exchange.

  • The shipping charges for dispatching the exchanged or replacement item.

These charges are non-refundable and will either be deducted from the final Store Credit amount or collected separately, wherever applicable.

How to Raise a Return or Exchange Request

To initiate a return or exchange request, please contact us within 2 days of receiving your order through any of the following channels:

Email: cubsandcrowns@gmail.com
WhatsApp: +91 96199 84222

Please share:

  • Your Order Number

  • Reason for the return or exchange request

  • Photographs of the product (mandatory in case of defective or damaged items)

Return & Exchange Process

  1. Submit your request within 2 days of delivery.

  2. Our team will review the request and confirm eligibility.

  3. Once approved, shipping instructions will be shared with you.

  4. The product must be securely shipped back to us in its original condition.

  5. After receiving and inspecting the product:

    • Exchanges will be processed and the replacement item will be dispatched.

    • Approved returns will be issued as Store Credit valid for 15 days after applicable deductions.

Quality Inspection

All returned and exchanged products undergo a quality inspection upon receipt. CubsNCrowns reserves the right to reject any return or exchange request if the product does not meet the eligibility conditions mentioned above.

Need Help?

If you have any questions regarding returns or exchanges, feel free to reach out to us:

Email: cubsandcrowns@gmail.com
WhatsApp: +91 96199 84222

We're always happy to help.